Cense Refund & Return Policy

Refund Policy

Unless otherwise stated, you may request a refund (or exchange) of Products within 10 days from the date of delivery, provided that:

• the Product is unused, in original packaging, in resalable condition (unless the Product is defective);
• you provide Proof of Purchase;
• you follow the return procedure set out below.

Return Conditions

Returns will only be accepted if the Product:

• is in its original condition, including all accessories, manuals, packaging;
• has not been opened or used (unless the return is for a defect);
• is accompanied by all parts and documentation.

Return Process

To initiate a return you must:

• contact us within the refund window on support@censepower.com or +234 707 155 9039
• provide your order number, date of purchase, and reason for return;
• obtain our return authorisation and follow the instructions we provide;
• you bear the cost of shipping the Product back to us
• We will inspect the returned Product and notify you of its status.

Refund Processing

If your return is accepted:

• We will refund the purchase price via the original payment method
• Refunds will generally be processed within [e.g., 7-14 business days] of our acceptance of the return;
• Shipping/handling fees are non-refundable
• Items sent back to us without first requesting a return will not be accepted.