Cense Shipping & Delivery Policy

Shipping Methods & Delivery Times

We will dispatch Products via our chosen courier(s) to the address provided at checkout. Estimated delivery times will be provided at the time of purchase. Delivery times are estimated and not guaranteed, we strive to ensure you receive your order within 10 business days. In the event that a product is unavailable at the point of order you will be duly informed and alternatives discussed.

Shipping Locations & Costs

As a proud Nigerian Energy brand our nationwide logistics network ensures seamless delivery to customers across the country bringing reliable renewable energy solutions right to your doorstep. Wherever you are in Nigeria, Cense is here to power you.

Shipping costs are calculated at checkout (or otherwise communicated). Unless otherwise stated, you bear the shipping cost for delivery. In the case of returns (see refund policy) you will bear the return shipping cost unless the return is due to our error or a covered defect.

Handling of Damaged Items in Transit

In the unfortunate event that you receive a package that appears damaged during transit, we urge you to contact us immediately at support@censepower.com. Our dedicated support will assist you in resolving any issues in accordance with our Return and Refund Policy.

Undelivered/Delayed Shipments

If delivery is delayed, lost or the parcel cannot be delivered, please contact us promptly. We will use reasonable efforts to assist but we will not be liable for indirect or consequential loss from such delays.

Incorrect Shipping Information

If you provide incorrect or incomplete address information, we are not responsible for delivery failure or extra shipping costs to resend, unless we were at fault.

Customer Inquiries and Support

Ensuring you have the best shopping experience is our priority. Should you have any questions or concerns regarding the delivery and shipment of your order, please do not hesitate to contact us at support@censepower.com. Our expert support team is available to provide you with the assistance you need.

Thank you for choosing Cense for your renewable energy solutions. We are honored to power your journey toward a cleaner, smarter, and more sustainable future. At Cense, we’re committed to providing dependable energy solutions that not only meet your needs but also contribute to a greener planet for generations to come.